Cancellation and refund

Cancellation and Refund Policy

At AT Virtuall Services, we aim to provide high-quality digital products and services to our clients. This policy outlines the terms for cancellations and refunds applicable to purchases made through our website (atvirtuallservices.com).

1. General Policy

Our digital products and services are carefully crafted and customized to meet individual client needs. Due to the nature of these offerings, refunds and cancellations are subject to the conditions specified below.

2. Cancellation Policy

a. Digital Products

• Cancellations are not allowed for digital products once the purchase has been completed and the product has been delivered or accessed.
• If you experience technical issues with your digital product, please contact us immediately at info@atvirtuallservices.com.

b. Services

• Cancellations can be requested before the service initiation or project commencement.
• Once work has started on your project, cancellations are not permitted unless explicitly agreed upon in writing.
• Cancellation requests must be sent via email to info@atvirtuallservices.com with your order details and reason for cancellation.

3. Refund Policy

a. Digital Products

• Refunds are not available for digital products that have been successfully delivered or accessed.
• If a digital product is found to be defective or incomplete, we may, at our discretion, offer a replacement or a partial refund.

b. Services

• If a service is canceled before initiation, you may be eligible for a full or partial refund, depending on the specific terms agreed upon at the time of purchase.
• Once work has begun, refunds will be processed only for the portion of the service not yet completed, and any applicable administrative or processing fees will be deducted.

4. Exceptions

Refunds and cancellations may be considered under the following exceptional circumstances:

• Errors or technical issues caused by us that prevent the use of the digital product or service.
• Failure to deliver the product or service within the agreed-upon timeframe, provided that delays were not caused by the client.

5. How to Request a Cancellation or Refund

To request a cancellation or refund, please follow these steps:

1. Send an email to info@atvirtuallservices.com with the subject line “Cancellation Request” or “Refund Request.”
2. Include your order ID, contact information, and a detailed explanation of the reason for your request.
3. Allow up to [ Timeframe, 7–10 business days] for our team to review and respond to your request.

6. Processing Time for Refunds

• Approved refunds will be processed within [ Timeframe,  5–10 business days] from the date of approval.
• Refunds will be credited back to the original payment method used during the purchase.

7. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:
Email: info@atvirtuallservices.com

This Cancellation and Refund Policy is designed to protect both parties and ensure a transparent and fair resolution for all transactions.