Shipping and delivery

Shipping and Delivery Policy

At AT Virtuall Services, we specialize in delivering high-quality digital products and services. This policy outlines the terms related to the delivery of our offerings, including timelines and methods of delivery.

1. Scope of Policy

This Shipping and Delivery Policy applies to all digital products and services purchased through our website (atvirtuallservices.com) or via direct agreements with our team.

2. Delivery of Digital Products

a. Delivery Method

All digital products, such as 360° virtual tours, website development files, and other digital deliverables, are delivered electronically.
Delivery is made via email, secure download links, or access through our designated platforms.

b. Delivery Timeline

The delivery timeline for each product or service will be specified during the purchase process or as agreed upon in writing.
Most digital products are delivered within [ Timeframe 3–7 business days] after payment confirmation, unless otherwise stated.
For custom or complex services, delivery timelines will be communicated during project discussions.

c. Delivery Confirmation

Upon delivery, we will send a confirmation email with details about the product or service.
It is the client’s responsibility to ensure the email address provided is accurate and accessible.

3. Delivery of Services

a. Service Delivery Process

Services such as digital marketing, Google My Business optimization, and website development are initiated upon successful payment and completion of any required documentation or client inputs.
Progress updates and final deliverables will be shared electronically.

b. Timelines

Delivery timelines for services will vary depending on the complexity and scope of the project. Specific deadlines will be mutually agreed upon before commencement.

4. Issues with Delivery

a. Non-Receipt of Digital Products

If you do not receive your digital product within the specified timeframe, please check your spam or junk email folders.
If the issue persists, contact us at info@atvirtuallservices.com for assistance.

b. Delays in Service Delivery

Delays caused by unforeseen circumstances (e.g., technical issues or insufficient client input) will be communicated promptly.
In such cases, we will work with the client to resolve the issue and meet revised deadlines.

5. Client Responsibilities

Ensure that the email address and contact information provided are accurate.
Provide necessary inputs, approvals, or feedback in a timely manner to avoid delays in service delivery.

6. Refunds for Delivery Issues

In cases where delivery cannot be completed due to an error on our part, a full or partial refund may be issued as per our Cancellation and Refund Policy.
Delivery issues caused by incorrect information provided by the client will not be eligible for refunds.

7. Contact Us

For questions or concerns about shipping and delivery, contact us at:
Email: info@atvirtuallservices.com

This Shipping and Delivery Policy ensures a smooth and transparent process for delivering our digital products and services.