RepairDesk Pro
Repair shop management software that keeps every job on track.
Manage customers, devices, repair jobs, parts, inventory, payments and invoices in one organised workspace, from the moment a device arrives at your counter to the moment it goes home repaired.
- Multi-store ready
- Role-based access
- Subscription-based
What is RepairDesk Pro?
RepairDesk Pro is cloud-based repair and service management software for repair shops and service businesses. It brings the daily work of a repair counter together in one place: registering customers and their devices, opening repair jobs, tracking each job’s status, recording the parts used, taking payments and issuing invoices.
Behind the counter, RepairDesk Pro also handles inventory, vendors and purchases, so your stock and your repair jobs stay connected. Dashboards and reports show how your store is doing, and role-based access means everyone on the team sees the tools that match their job.
RepairDesk Pro is a software product developed, owned and operated by AT VirtuALL Services.
Everything a repair counter needs, in one place
From customer and device management to inventory and invoicing, RepairDesk Pro covers the full repair job lifecycle.
Customer management
Keep customer details and repair history together so returning customers are recognised at the counter.
Device management
Record each customer’s devices once and link them to every repair job they come in for.
Repair job management
Open, assign and track repair and service jobs, with a clear status and timeline for every job.
Job photos
Attach photos to a job to document the device’s condition and the work that was done.
Parts used
Record the parts used on each repair job so costs and stock movements stay accurate.
Inventory management
Track parts and stock levels across your store and see what needs to be reordered.
Vendors & purchases
Manage your suppliers and record purchases so incoming stock is accounted for.
Payments & invoices
Record payments against repair jobs and generate professional invoices for your customers.
Multiple organisations & stores
Run one store or several. Each organisation has its own workspace and can manage multiple stores.
User roles & permissions
Give Store Managers, Counter Agents and Technicians the access that fits their role.
Dashboards & reports
See open jobs, activity and business performance at a glance, with reports for deeper review.
Support tickets
Raise support tickets from inside the platform and follow them through to resolution.
One connected flow, from intake to invoice
Every step of a repair job is linked, so nothing is re-typed and nothing gets lost between the counter and the workbench.
- 01
Customer
Register a new customer or find an existing one.
- 02
Device
Add or select the device being repaired.
- 03
Repair job
Open the job, add photos and track its status.
- 04
Parts
Record parts used from your inventory.
- 05
Payment
Record the customer’s payment for the job.
- 06
Invoice
Issue the invoice and complete the job.
Customer → Device → Repair Job → Parts → Payment → Invoice
Repair service management software that fits how you work
RepairDesk Pro is built around the real day of a repair business: devices coming in, technicians at work, parts being used and customers collecting their repairs.
- Every job is accounted forEach repair has a status and timeline, so you always know where a device is.
- Parts and stock stay in syncParts used on jobs connect to your inventory, vendors and purchases.
- Clear records for every customerCustomer, device, job, payment and invoice details are all linked.
Run your team and your stores with confidence
RepairDesk Pro is a multi-tenant platform. Each business gets its own organisation, can manage one or more stores, and controls who on the team can do what through user roles and permissions.
Organisation Owner
Sets up the organisation and its stores, invites the team and manages the subscription.
Store Manager
Oversees day-to-day store operations, staff, inventory and store reports.
Counter Agent
Handles the front desk: customers, devices, new repair jobs and payments.
Technician
Works on assigned repair jobs, updates their status and records the parts used.
Know how your business is doing
Dashboards give you a live view of your store, reports help you review performance over time, and data export lets you take your information with you whenever you need it.
- DashboardsOpen jobs, job status and store activity at a glance.
- ReportsReview your store’s performance in more detail.
- Data exportExport your business data for your records and analysis (on supported plans).
RepairDesk Pro by AT VirtuALL Services
RepairDesk Pro is a software product developed, owned and operated by AT VirtuALL Services.
AT VirtuALL Services provides and operates the RepairDesk Pro platform, including its development, hosting, subscriptions and customer support. When you use RepairDesk Pro, your service provider is AT VirtuALL Services.
Explore RepairDesk Pro
See how RepairDesk Pro can organise your repair jobs, inventory and payments in one place.
Product & company information
- Product
- RepairDesk Pro
- Company
- AT VirtuALL Services
- Relationship
- Developed, owned and operated by AT VirtuALL Services
- Official product website
- repairdeskpro.cloud
- Official company website
- atvirtuallservices.com
- Product page
- atvirtuallservices.com/repairdeskpro
RepairDesk Pro is a product of AT VirtuALL Services. © AT VirtuALL Services. All rights reserved.